Privacy policy
09bed places the highest importance on protecting your personal information. This policy explains in detail what information we collect, how we use it, and how we keep it secure.
1. Introduction & Scope
This Privacy Policy ("Policy") applies to the 09bed platform and all its related services. When you use our services through our website, mobile application, or any other channel, you agree to the terms of this Policy.
09bed is fully committed to protecting the privacy and personal information of users in Bangladesh. We believe your personal information should only be used with your consent and for specific purposes.
This Policy has been prepared in accordance with applicable digital security and personal data protection regulations in Bangladesh. If you have any questions, please contact us at [email protected].
Important: Please read this policy carefully. By continuing to use our services, you are giving your consent to this policy. If you do not agree with any part of this policy, please refrain from using our services.
2. Information We Collect
09bed collects various types of information. The details are listed below by category:
2.1 Information You Provide Directly
Information you provide during registration, account verification, or when contacting us:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for KYC verification)
- Bank or mobile banking account details (for deposits and withdrawals)
- Address and geographic location information
2.2 Automatically Collected Information
When you use the 09bed platform, certain information is collected automatically:
- IP address and device identifier information
- Browser type, operating system, and device information
- Login time, session duration, and navigation history
- Gaming activity and betting history
- Transaction details and financial history
- Information collected from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may receive information from third-party sources, such as identity verification services, fraud prevention agencies, and payment processors. This information is used to ensure the security and legitimacy of our services.
3. Purpose of Information Use
09bed uses the information collected only for the following purposes:
To create, verify, and manage your account, confirm your identity, and prevent unauthorized access.
Information is used to operate betting, gaming, deposits, withdrawals, and other platform services.
To maintain platform security and to detect fraud, money laundering, and suspicious activity.
To resolve your questions, complaints, and issues and to ensure an improved customer experience.
Information is retained and used to meet applicable laws, regulations, and regulatory requirements.
To improve platform performance, add new features, and enrich the user experience.
4. Information Sharing & Disclosure
09bed does not sell your personal information to third parties. However, certain information may be shared in the following circumstances:
4.1 Service Partners
Necessary information is shared with our payment processors (including bKash, Nagad, Rocket, and bank transfers), game providers, security verification services, and data storage providers. These partners receive only the limited information required for their specific role and operate under strict confidentiality agreements.
4.2 Legal Requirements
Information may be shared with the relevant authorities in the case of a court order, government directive, or legal obligation. In such cases we always provide only the minimum information necessary.
4.3 Responsible Gaming Organizations
To ensure responsible gaming and protect users, certain information may be shared with the relevant authorities when necessary.
Our Commitment: We never sell or rent your information to advertising companies, data brokers, or any other third party for commercial purposes.
5. Data Security Measures
09bed applies industry-leading security technologies and practices to protect your personal information. Our key security measures are outlined below:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
- Data Encryption: All sensitive information stored is kept in an encrypted format, protected from unauthorized access.
- Access Controls: Only authorized personnel can access your information, and all access is strictly logged and monitored.
- Regular Security Audits: Our systems undergo regular security testing and vulnerability assessments.
- Two-Factor Authentication: Two-factor authentication is available when accessing your account.
- Secure Data Centers: Our servers and data are stored in secure data centers with 24/7 physical and cyber security measures in place.
Please keep in mind that transmitting information over the internet is not completely secure. We make every effort to protect your information, but we cannot guarantee absolute security. It is therefore important to keep your password confidential and to use a secure network.
6. Cookies & Tracking Technologies
09bed uses cookies and similar tracking technologies to improve your experience and ensure the proper functioning of the platform.
6.1 Cookies We Use
- Essential Cookies: Required for the core functions of the platform. Without these, features such as login and session management will not work.
- Performance Cookies: Used to analyze platform usage and improve performance.
- Functionality Cookies: Help remember your preferences and settings so you do not have to set them up again each time you log in.
- Security Cookies: Help prevent fraud and cyber attacks.
6.2 Cookie Controls
You can manage cookies from your browser settings. Please note, however, that disabling essential cookies may cause some key features of 09bed to stop working.
7. Data Retention Period
09bed retains your personal information only for as long as necessary. We consider the following factors when determining the retention period:
- Retention requirements under applicable laws and regulations
- The need to provide services while your account is active
- The need to handle potential legal claims or disputes
- For fraud prevention and security purposes
Even after your account is closed, some information may be retained for a specified period due to legal obligations. Once that period has passed, the information is securely deleted or anonymized.
8. Your Rights & Options
As a 09bed user, you have several important rights regarding your own personal information:
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
If any of your information is incorrect, you have the right to request a correction. We will verify and correct it accordingly.
Where there is no legal obligation to retain it, you may request that your personal information be deleted. This process begins when you apply to close your account.
In certain circumstances you may request that the processing of your information be restricted, which we will evaluate accordingly.
You have the right to object to the use of your information for specific purposes. We will give your objection serious consideration.
You may request your personal information in a structured, commonly used format.
To exercise any of the above rights, contact us at [email protected]. We will respond to your request after appropriate verification.
9. Minors' Privacy
09bed is a platform exclusively for adults. Only those aged 21 or above are permitted to open an account and use the platform.
We do not intentionally collect any personal information from minors. If we become aware that a minor is using our services or that their information is held by us, we will immediately close that account and delete the relevant information.
If you believe a minor is using our platform, please notify us immediately at [email protected].
10. Policy Changes & Updates
09bed may update this privacy policy from time to time. The policy may change due to changes in the scope of services, adoption of new technologies, legal changes, or regulatory amendments.
For significant changes, we will notify you via your registered email or through a notice on the platform. Continuing to use the platform after any changes means you agree to the updated policy.
The latest version of this policy will always be available on our website. We recommend you visit this page regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us.
Email support
Email us for any privacy-related requests or questions.
[email protected]
Live Chat
Contact our 24/7 live chat support team for immediate assistance. Support is available in both Bengali and English.